We are open Monday-Friday 9 am till 4 pm. Due to COVID-19 situation, we limited our shipping/posting visit to twice per week, so the current delivery times are slightly slower than normal. Currently, all orders are shipped within 48 hours. During the busy holiday periods, especially Christmas, the shipping time could extend to 72 hours, but will always let you know if this is a case. We will send you a confirmation email as soon as your parcel has been despatched.
We charge a flat shipping rate £3.50 on all orders below £20.
Delivery is FREE on all orders over £20.
We ship anywhere in the UK (this covers UK Mainland, Northern Ireland, the Scottish Islands, Isle of Man, Isle of Wight and the Channel Islands).
We ship all orders with 1 class Royal Mail service and the delivery is FREE on all UK orders ( over £24) ,
Most deliveries usually arrive within 3 working days, however we cannot investigate a potentially missing delivery with Royal Mail until 7 working days have passed. If you haven’t received your order within this time, please contact your local sorting office to see if they are holding your parcel for you, before contacting us.
To find out your local sorting office number call Royal Mail on 08457 740 740.
Next day special delivery by 1 pm on UK orders – £8.95
If you simply cant wait for a couple of days for your order and must have it the next day, we offer a next day delivery service by Mail Special Delivery Guaranteed by 1pm. If you want to use this service please place your order before 2 pm.
International deliveries by Airmail – Mainland Europe
For delivery to addresses within mainland Europe we charge a flat fee of £9.95. This covers the parcels of up to 2 kg in weight (A maximum of 13 bars of soap!). European Royal Airmail parcels usually arrive within 2-7 working days; however please wait until 10 working days have passed before contacting us.
If you want to place a much bigger order in soaps – great! Please contact us to discuss your preferred options of delivery on firstname.lastname@example.org.
International deliveries outside Europe
International shipping is calculated on the weight, size and value of your order, so it can vary and may be prohibitive. Please contact us with specific details before placing your order. Many thanks!